FAQ


What is Giftano Gifts?

Giftano Gifts is Giftano’s very own gift shop offering select hand-picked items we know people love. Whether it be for an anniversary, birthday or any other celebration, we’re sure you will find an ideal gift for your loved ones right here. Accompanied with a personalised greeting, Giftano Gifts offers same-day and next-day delivery so you never miss out on celebrating important occasions with the people you care.

What are the delivery options and when will the recipient receive the gifts?

Giftano Gifts offers same-day as well as next-day delivery for all gifts (unless stated otherwise). We offer free delivery islandwide for both services, with 2 different time slots from Tuesday to Friday:

  • Afternoon: 11 am - 4 pm (Cut-off 2 pm)
  • Night: 4 pm - 10 pm (Cut-off 8 pm)

To qualify for Same-Day standard delivery, place your order 2 hours before the start of the time slot to qualify for that delivery schedule!

Example: Afternoon time slot delivery starts at 11 am. You still qualify for that delivery schedule when you place your order by 9.00 am.

The delivery route will be planned by our drivers and we cannot advise on the specific time of arrival. However, it will definitely reach within the delivery time you selected when you placed the order.


Please take note: We send out our gifts via a delivery service, and hence, require the recipients to be present at the stated delivery address to receive the gift. If the recipient isn’t present, the gift will return to our offices and a separate delivery request must be issued by the buyer.

Does Giftano Gifts deliver outside of Singapore?

Currently, we do not deliver gifts outside of Singapore.

Why hasn’t my gift been delivered yet?

For issues with delivery of gifts, please write to orders@giftano.com or contact our support staff at 69085945.

Is there a fee for using Giftano?

No, Giftano doesn’t charge shoppers for purchasing gifts on our platform.

Can I buy gifts using Giftano Gifts overseas?

Yes, all gifts may be purchased overseas but the gifts will only be delivered within Singapore at this stage.

I bought a gift and chose the delivery date as tomorrow but my payment is under review. When will my gift be delivered?

Your gift will be delivered only after your payment is successful. Please do contact our support team to rearrange a date to deliver to your gift.